Privacy policy

Commodore Court Motel respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we use it, how we store it, and when we may share it with others. It also explains your rights to access and correct your personal information.

Commodore Court Motel is a motel business based in Blenheim, New Zealand.

If you have any questions about this Privacy Policy, or want to request access to or correction of your personal information, please contact our Privacy Officer:

Rebecca Nolan

Owner / Privacy Officer

Email: stay@commcourt.co.nz

We may collect personal information such as:

• your name
• your email address
• your phone number
• your country
• details you provide when you send us an enquiry through our website contact form
• details you provide when you contact us by phone or email
• information about how you use our website, including through cookies and similar tracking tools

If you click a BOOK NOW button on our website, you will be taken to an external booking engine operated by our integrated booking engine provider or a third-party channel manager. 

Any booking and payment details you enter there are collected by that external provider, not through our website.

We collect personal information in a number of ways, including when you:

• fill in a contact form on our website
• contact us by phone
• contact us by email
• use or browse our website
• click through to an external booking engine from our website
• interact with our website through cookies, analytics tools, chat tools, widgets, or similar technologies

In some cases, we may also receive booking-related information from third-party booking or channel management platforms where you have made a booking through them.

We collect and use your personal information so we can:

• respond to your enquiries
• help with booking requests and accommodation enquiries
• communicate with you about your stay or booking request
• operate, maintain, and improve our website
• understand how visitors use our website
• market our services more effectively
• comply with legal obligations
• protect our business, website, and guests from misuse, fraud, or security issues

Our website does not collect credit card details or process card payments directly.

When you click a BOOK NOW button on our website, you are transferred to an external booking engine operated by our booking provider or channel manager. That external provider handles the booking process and any payment card details you provide.

We recommend that you also read the privacy policy of the booking engine or channel manager you use, as their handling of your personal information and payment data will be governed by their own privacy practices.

Our website uses cookies and similar technologies to help the site function and to better understand how people use it.

These tools may include:

• Google Analytics
• Meta / Facebook tools
• Tripadvisor tools or widgets
• Google Reviews widgets
• cookie banner tools

These tools may collect information such as your IP address, browser type, device information, pages viewed, time spent on the website, and how you interact with the website.

You can usually control cookies through your browser settings. However, disabling some cookies may affect how parts of the website work.

We may share your personal information with trusted third parties where this is necessary for the purposes described in this policy, including:

• website hosting providers
• cloud hosting and storage providers
• analytics and advertising providers
• booking engine providers
• channel managers and booking platforms
• customer communication or live chat providers
• service providers who help us operate our website or business
• legal, regulatory, or law enforcement authorities where required or permitted by law

We only share personal information where there is a valid business reason or legal reason to do so.

Some of the service providers we use may store or process personal information outside New Zealand, including in the United States.

This may include storage on Amazon Web Services servers in Virginia, USA, and services provided by Google, booking platforms, and other cloud-based providers.

By using our website or submitting information to us, you acknowledge that your information may be stored or processed outside New Zealand in this way.

We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, disclosure, or misuse.

These steps may include secure hosting arrangements, restricted access, and the use of reputable third-party service providers.

However, no method of transmitting or storing information online is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as it is needed for the purpose for which it was collected, or as long as required by law.

When personal information is no longer needed, we will take reasonable steps to securely delete it or de-identify it.

You have the right to ask for:

• confirmation of whether we hold personal information about you
• access to your personal information
• correction of your personal information if you believe it is wrong

If you ask us to correct information and we do not agree to make the correction, you can ask us to attach a statement of correction to our records.

To make a request, please contact:

Rebecca Nolan

Email: stay@commcourt.co.nz

We may ask you to verify your identity before releasing or correcting personal information.

If we become aware of a privacy breach involving your personal information, we will assess it promptly.

If the breach has caused, or is likely to cause, serious harm, we may be required to notify both the affected individuals and the New Zealand Privacy Commissioner.

Our website may contain links to third-party websites or services, including booking engines, review platforms, and social media services.

We are not responsible for the privacy practices, content, or security of those third-party websites. You should review their privacy policies before providing them with personal information.

If you believe we have breached your privacy, please contact us first so we can try to resolve the issue.

Privacy contact:

Rebecca Nolan

Email: stay@commcourt.co.nz

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner in New Zealand.

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, or legal requirements.

Any updated version will be posted on our website with the revised effective date.

Effective date: 15 Apr 2026